Policies & Info

We stand behind everything we sell — the apparel we make and the equipment we stock.

• Our apparel is manufactured using high-quality sublimation printing designed to resist fading, cracking and peeling through normal wear and washing.
• Our garments are built for durability under tough sporting conditions.
• The sports equipment we stock is sourced from trusted brands and carries the manufacturer's warranty against material and workmanship defects.
• If you receive any item with a manufacturing defect, we will repair, replace or refund it at no additional cost.

We want you to be happy with your gear. Our range includes both our own custom-made apparel and third-party sports equipment, so a few different rules apply depending on what you bought. To start any return or exchange, please contact us with your order number, the item, and the reason (plus photos where relevant).

Change of Mind, Cooling-Off & Size Exchanges

As an online store, we recognise that applicable South African electronic-commerce law may give you a statutory cooling-off right to cancel certain online purchases, where those rights apply. Alongside any such rights, we also offer a 7-day size-exchange and change-of-mind process from the date you receive your order, subject to the conditions below.

Untamed Gear Apparel

• Under our store process, standard (non-custom) apparel can be exchanged for a different size or returned within 7 days, as long as it is unworn, unwashed and in original condition with any tags and packaging intact.
• Custom, personalised and team/bulk orders (custom colours, names, numbers or badges) are made to order and are not eligible for change-of-mind returns or exchanges. This does not affect your statutory rights if such an item is faulty, unsafe or not as described.

Sports Equipment

• Under our store process, balls, cones, ladders, markers, bags, kicking tees and similar equipment can be returned or exchanged within 7 days if unused and in original, unopened packaging.
• Once equipment has been used, inflated or assembled, it is generally not eligible for a change-of-mind return — but it remains covered by the manufacturer's warranty and by your statutory rights if it is defective or not fit for purpose.

Hygiene Items

• For health and safety reasons, mouthguards and other personal hygiene items cannot be returned or exchanged for change-of-mind reasons once the sealed packaging is opened. This does not affect your statutory rights if the item is faulty, unsafe or incorrectly supplied.

Defective, Unsafe or Non-Conforming Goods (Your Statutory Rights)

• If goods are defective, unsafe or fail to meet the quality standards required by applicable South African consumer law, you may return them within the applicable statutory period. Where section 56 of the Consumer Protection Act applies, this includes an implied six-month warranty from delivery, and qualifying goods may be returned without penalty and at our risk and expense. The consumer may choose a repair, replacement or refund, subject to the requirements of the Act.
• These statutory rights are not subject to our 7-day store return process. Please contact us as soon as you notice the issue — ideally with photos — so we can put it right quickly.

Return Shipping & Refunds

• For change-of-mind, wrong-size or preference-based returns, the customer covers return shipping. For defective, unsafe, damaged, incorrectly supplied or non-conforming goods, we cover the cost of return.
• Approved refunds are made to your original payment method within 5–7 business days after we receive and inspect the returned item. For returns made under our store's change-of-mind policy, any refund of original delivery charges will be handled in accordance with the circumstances of the return and applicable law. Where a statutory cooling-off right applies, we will process the refund and return costs in accordance with applicable South African law. Where the item was defective, unsafe, non-conforming or incorrectly supplied, the customer will not be required to bear return costs where the law places those costs on Untamed Gear.

Size Exchange Delivery

A return for a refund and a size exchange (where a replacement item must be sent back to you) are handled differently:

• If you ordered the incorrect size and Untamed Gear supplied the size that was ordered, you are responsible for the cost of returning the original item to Untamed Gear.
• Once the returned item has been received and inspected, and the exchange has been approved, you will pay a fixed R50 replacement delivery fee before the replacement item is dispatched.
• Replacement items are subject to stock availability.
• The R50 replacement delivery fee applies only to customer-requested size exchanges. It does not replace or change our normal website delivery fee.
• If Untamed Gear supplied the incorrect product, size or variant, you will not be charged the R50 replacement delivery fee, and Untamed Gear will cover the reasonable return and replacement delivery costs.
• This exchange-delivery policy does not limit any rights or remedies available under applicable South African consumer law.

All measurements in centimeters. Measure across the chest and from shoulder to hem for best fit.

• We ship nationwide across South Africa using PUDO courier service.
• Standard delivery takes 3–5 business days from the date your order is dispatched.
• Shipping costs a flat rate of R100 per order.
• Orders of R1,000 or more qualify for FREE shipping.
• Orders are processed within 1–2 business days. You'll receive an email notification when your order is shipped.
• Your parcel can be collected from your nearest PUDO locker or counter point. You'll receive pickup details via SMS/email.